Return Policy

Return Policy

  • Condition for Return: Items must be in their original, unused, and unopened state to qualify for a return, unless the item has a manufacturer defect.
  • Timeframe: Returns must be initiated within 30 days from the date of purchase.

How to Request a Refund

  1. Contact Us: Send an email to hello@turtlehat.co to initiate the refund process.
  2. Mail Your Return: Send the item to the following address:
    Turtle Hat LLC
    201 County Line Road
    Midlothian, VA 23112, USA

Exceptions to the Return Policy

  • Opened consumable items are non-refundable.
  • Refunds apply only to the actual purchase price of unopened items.
  • Shipping costs are not refundable.